At FanDuel, your privacy matters. This page explains exactly what personal information we collect from Philippine players, how we use it, and the steps we take to keep it secure. Please read this policy before creating your account or using any part of the platform.
When you register for a FanDuel account, we collect personal information that is necessary to create and manage your account, including your full legal name, date of birth, Philippine mobile number, and a valid email address. We also collectyour government-issued ID details during the identity verification process, which is required under Philippine regulations before you can make deposits or request withdrawals. During your use of the platform, we automatically collect technical data such as your device type, operating system, browser version, IP address, and session activity logs. Payment-related information, including your GCash number, bank account details, or other PHP payment method credentials, is collected when you add a payment method to your account. All information collected is limited to what is genuinely needed to operate the platform safely and in compliance with applicable Philippine laws.
FanDuel uses the personal information you provide primarily to operate your account, process deposits and withdrawals in Philippine pesos, and deliver the sports betting and casino-style entertainment services you have signed up for. Your contact details are used to send you account notifications, security alerts, and responses to any support requests you submit — we do not send unsolicited marketing messages without your explicit consent. Identity and payment data are used to carry out the verification checks required by Philippine regulations, to detect and prevent fraud, and to comply with anti-money laundering obligations. Technical and session data help us improve platform performance, identify and fix bugs, and ensure the mobile experience remains smooth for players across the Philippines. We may also use aggregated, anonymised data for internal analytics and product development, but this data cannot be used to identify any individual player.
FanDuel does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — this is a firm commitment we make to every player on the platform. We share data only with trusted service providers who assist us in operating the platform, such as payment processors handling PHP transactions, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In cases where Philippine law or a valid legal order requires us to disclose information to a regulatory authority or law enforcement body, we will comply with that obligation and, where legally permitted, notify you of the disclosure. If FanDuel undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. No data is transferred outside of secure, contractually governed arrangements.
We retain your personal information for as long as your FanDuel account remains active and for a period after closure as required by Philippine financial and gaming regulations, which typically mandate a minimum retention period for transaction and identity records. Account activity logs are kept for a rolling period sufficient to support dispute resolution, fraud investigation, and regulatory audit requirements. If you request account closure, your personally identifiable information will be anonymised or deleted once the mandatory retention period has elapsed, except where a legal hold or ongoing investigation requires us to retain specific records for longer. You may request a summary of the data we hold about you at any time by contacting our support team, and we will respond within a reasonable timeframe in accordance with applicable data protection rules. We do not retain payment credentials beyond what is necessary for transaction processing and chargeback management.
As a player based in the Philippines, you have the right to access the personal data we hold about you, to request corrections if any information is inaccurate, and to ask us to delete data that is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations. You may also withdraw consent for optional data processing activities, such as personalised content recommendations, at any time through your account settings without affecting the core services available to you. If you believe your data has been handled in a way that does not comply with this policy or applicable Philippine law, you have the right to raise a complaint with FanDuel's support team, and we will investigate and respond promptly. Requests to exercise any of these rights can be submitted by emailing support@fanduel.biz, and we aim to acknowledge all requests within five business days. We are committed to making this process straightforward and transparent for every player on the platform.
FanDuel applies industry-standard security measures across the entire platform to protect your personal and financial information from unauthorised access, disclosure, or misuse. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols, and sensitive data at rest is stored using strong encryption standards appropriate for financial services platforms. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with access to player data are subject to confidentiality obligations and regular security training. We conduct periodic security assessments and vulnerability testing to identify and address potential risks before they can affect players. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine authorities in accordance with applicable legal requirements and without undue delay.
FanDuel uses cookies and similar technologies on the platform to maintain your login session, remember your preferences, and ensure the site functions correctly across different devices and browsers. We also use analytics cookies to understand how players navigate the platform so we can improve the user experience — these cookies collect data in an aggregated, anonymised form and do not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling certain essential cookies may affect the functionality of your account or the platform. We do not use third-party advertising cookies or allow external ad networks to track your activity on fanduel.biz. A full list of the cookies we use and their purposes is available on request from our support team.
FanDuel may update this privacy policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations, and the revised version will be published on this page with an updated effective date. Where changes are material — for example, if we introduce a new category of data processing — we will notify registered players via email or through an in-platform notification before the changes take effect. Continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you have any questions about this policy or how it applies to your account, please contact us at support@fanduel.biz or visit the FAQ page for quick answers.
You can request a copy of all personal data FanDuel holds about you at any time. We will provide this in a clear, readable format within a reasonable timeframe after verifying your identity.
If any information we hold about you is inaccurate or out of date, you have the right to request a correction. Most basic details can be updated directly through your account settings.
Once your account is closed and any mandatory retention period has passed, you may request that your personal data be deleted or anonymised. We will confirm once the process is complete.
For any optional data processing you have consented to, such as personalised recommendations, you can withdraw that consent at any time through your account settings without losing access to core platform features.
If anything in this policy is unclear or you want to exercise any of your data rights, our support team is available around the clock. You can also check the FAQ for quick answers, or create a free account and explore the platform with confidence.