FanDuel Responsible Gaming – Playing Smart and Staying in Control

What Does Responsible Gaming Mean at FanDuel?

Responsible gaming means treating sports betting and casino-style entertainment as a leisure activity — one that is enjoyable, affordable, and always within your personal limits. FanDuel is committed to providing every Philippine player with the tools and information needed to make informed decisions about how theyplay. We understand that for most players, gaming is a fun way to enjoy their favourite sports or try their luck on slots — and we want to keep it that way. However, we also recognise that for some individuals, gaming can become a problem, and we take that responsibility seriously. Our platform is designed with built-in safeguards, and our support team is always ready to assist any player who feels their gaming habits may be getting out of hand. The guidelines on this page apply to all registered accounts on fanduel.biz, and we encourage every player to read them carefully.

Recognising the Warning Signs

Problem gambling can develop gradually, and it is not always easy to notice when recreational play has crossed into something more concerning. Some common warning signs include spending more money than you planned, chasing losses by placing additional bets, feeling anxious or irritable when you are not playing, borrowing money to fund your gaming activity, or neglecting work, family, and social responsibilities because of time spent on the platform. If any of these patterns sound familiar, it is important to take action early rather than waiting for the situation to worsen. FanDuel encourages all Philippine players to check in with themselves regularly and to reach out for support without hesitation if they have any concerns about their gaming behaviour.

Player-Controlled Limits and Tools

FanDuel provides a range of self-management tools that put you in control of your gaming activity at all times. You can set a daily, weekly, or monthly deposit limit directly from your account settings, and any reduction you request takes effect immediately while increases require a short cooling-off period to protect you from impulsive decisions. Session time reminders can be configured to alert you after a set period of play, helping you stay aware of how long you have been active on the platform. You can also request a temporary cooling-off period — ranging from 24 hours to several weeks — during which your account will be suspended and you will not be able to log in or place bets. These tools are available to every registered player on fanduel.biz at no cost and with no penalty, because we believe that empowering players to manage their own activity is the most effective form of responsible gaming.

Self-Exclusion Options

If you feel that a temporary break is not enough and you need a longer period away from gaming, FanDuel offers a formal self-exclusion option that can be activated by contacting our support team at support@fanduel.biz. Self-exclusion can be set for a minimum period of six months and can be extended indefinitely if needed, giving you the space and time to address any concerns about your gaming habits without the temptation of easy access to the platform. During a self-exclusion period, your account will be fully suspended, all marketing communications will be stopped, and you will not be able to create a new account using the same identity details. We take self-exclusion requests seriously and process them promptly, because we understand that acting quickly can make a real difference for players who are struggling. If you are unsure whether self-exclusion is the right step for you, our support team can talk you through all available options without judgement.

Support Resources for Philippine Players

If you or someone you know is experiencing difficulties related to gambling, there are support resources available in the Philippines that can provide confidential guidance and assistance. We encourage players to reach out to local mental health and counselling services, community support groups, or trusted family members and friends who can offer perspective and help. FanDuel's own support team is available around the clock and can provide information about responsible gaming tools, account restrictions, and referrals to appropriate external resources. You do not need to be in crisis to ask for help — reaching out early is always the better choice, and our team will treat every enquiry with care and discretion. Remember that seeking support is a sign of strength, not weakness, and that recovery and healthier gaming habits are absolutely achievable with the right help in place.

Protecting Minors

FanDuel strictly prohibits access to the platform by anyone under the age of 21, in line with Philippine gaming regulations, and we take every reasonable step to prevent underage individuals from registering or playing. All new accounts are subject to identity verification, which requires government-issued ID confirming the player's age before any deposits or withdrawals can be processed. If you share a device with younger family members, we strongly recommend using device-level parental controls and ensuring that your FanDuel account credentials are kept private and secure at all times. Any account found to belong to an underage player will be immediately suspended and all funds returned in accordance with applicable regulations. Protecting young people from the potential harms of gambling is a responsibility we share with parents, guardians, and the wider community, and we are committed to doing our part.